Shipping & Returns

Processing

Please allow 2 to 5 business days for your order to process, unless a product is specified as a pre-order. You will be notified with a tracking number when your package has shipped. Processing time may be longer if your payment has not been cleared. All orders that are returned, cancelled and/or unshipped items will incur a 3% – 6% processing fee.

Worldwide Shipping

In-stock orders are shipped out via Emirates Post, UPS, DHL, FedEx  from our UAE or US warehouse within 48-72 hours of order processing and confirmation of payment. You will be notified via email with a tracking number when your package has shipped. The delivery time varies based on the destination and other factors. It may take 2-15 days for the item to be delivered. If you have not received your item after 30 days, please contact us. We will investigate and resolve any shipping issues promptly.

Pre Orders will be production within 5-15 business days, excluding weekends and public holidays. Shipment directly from factory. Once the item is handed to the delivery carrier, you will receive a tracking number by email to track your package. The delivery time varies based on the destination and other factors. It may take 15-45 days for the item to be delivered. If you have not received your item after 45 days, please contact us. We will investigate and resolve any shipping issues promptly.

Returns

Our returns policy lasts 30 days. This applies to all orders, whether or not they have shipped. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  All returns are subject to a 20% restocking fee plus the cost of shipping the products back to our warehouse. If you need to return or exchange your product, please reach out to us via email first info@khaki-magpie-253070.hostingersite.com

If your order has been shipped via Pilot Freight, please inspect your order for damages immediately after accepting delivery of your order. To file a claim for any damaged product, you must do the following, within 48 hours of signing for the delivery:

• Contact VELAROX and Pilot Freight with your tracking number and VELAROX order number.
• Keep all boxes, packing materials and VELAROX products together. Do not discard any boxes or packing materials.
• Provide a minimum of 3 images of the damaged box and item(s).
• Brief description of the damaged part and where damage is located.

Failure to do the above will waive your rights to claim for shipping damages and all losses will be your responsibility.

Please feel free to reach out if you have any concerns about your purchase. We are here to help and will do everything we can to address any issues you may have.